Music Center Inc. 14-Day Order Satisfaction Guarantee
Please be sure to carefully read and understand our return/ exchange policy before placing your order.
Here are a list of items that cannot be returned for sanitary and health reasons; headphones, earphones, wind controllers, brass/ band instruments, instrument mouthpieces, microphones and items alike. Copyrighted materials cannot be returned once opened due to copyright laws; i.e.; opened computer software, licensed products, video(s) or manual(s)/ book(s). Electronic pieces that are not compatible to your current studio, computer or music set up, cannot be returned.
Special order items, discontinued or clearance items are not returnable.
If you decide to return a product within 14-Days after the purchase date, all products must be returned in the same condition as they were received by the Music Center, Inc. of Kenosha, WI. Items must show no signs of wear or usage, must include all original packaging, contain all of the manufacturer’s documentation and accessories. Shipping will be at the expense of the customer back to Music Center Inc. Upon returned package, we will refund your original invoice amount less the outbound shipping costs*. There will be a 15% restocking fee if the returned item shows; any signs of wear or usage, twist ties and packaging undone, external/ internal packaging is tampered, original seals broken, missing warranty card/ paperwork, original tags not attached, missing pieces, etc.
If you choose to return an item of any other reason within 14-Days, there will be an automatic 15% restocking charge*. Additionally, all shipping costs will be at the expense of the customer back to Music Center Inc.
If an item arrives defective, please notify us via email at: firstname.lastname@example.org or call 888-697-9393 within 14 business days of the date of purchase to obtain a Return Authorization Number (RA#). No returns will be accepted without an RA#. We will issue a call tag at our cost to transport the item back to the Music Center, Inc. Upon inspection, we will issue a replacement or you can opt for a refund as long as the item is received in the same condition and within the 14-Days after the purchase date.
ALL INTERNATIONAL CUSTOMERS will be responsible for all shipping charges for any export/ import taxes or additional duty fees/ taxes on any inbound or outbound shipments regardless of product arriving damaged. International customers will be held responsible for any additional shipping costs whether product arrives damaged or dead on arrival (D.O.A.). We will always work with the Carrier Company for resolution or insurance reimbursement when applicable. Any International customer wishing to pay these additional expenses are to contact us at email@example.com or call 888-697-9393 within 3-Days of item delivery, but no longer than 14-Days after the date of purchase. Any International Customers will not be reimbursed on any shipping taxes or duties regardless of shipment being damaged or D.O.A.
Shipments to Alaska, Hawaii, Puerto Rico (PR) and other Territories may require extra shipping and handling charges.
*Shipping fees or “Free shipping” promotions from the Music Center, Inc., are non-refundable unless the item is determined defective by vendor agent or in-house repair staff.